![]() The watch being recalled went into production in 2017 and was discontinued in 2020, when a newer model replaced it. Product Description 100 brand new and high quality. ![]() They were sold at Best Buy, Kohls, Target and other stores nationwide, and online at and from September 2017 through December 2021. Eligible devices have the model number FB503 on the back of the watch where it attaches to the band, the safety commission said.įitbit, headquartered in San Francisco, was purchased by Google in 2021, after the defective watches went out of production. The Ionic smartwatches have the model number FB503 on the back of the device near where the band attaches, and Fitbit is printed on the front of the watches. Only the Fitbit Ionic Smartwatch with the 1.4-inch LCD color screen and polyurethane band in a variety of color combinations is included in the recall. Upon receipt of the device customers will be issued a refund of $299. If they do not have the model number go onto the Fitbit app, click on the account icon on the top right-hand corner of the app, and match your unit to the picture provided: All photos below show a picture of the Fitbit model with the model name and number next to it. ![]() “These incidents are very rare and this voluntary recall does not impact other Fitbit smartwatches or trackers.”Ĭustomers are advised to contact Fitbit toll-free at 88 or online at /ionic or to request a free pre-paid package for returning the device. “Customer safety is always Fitbit’s top priority and out of an abundance of caution, we are conducting a voluntary recall of Fitbit Ionic smartwatches,” Holing said. This screen will be in new condition and only fit Fitbit Ionic smartwatch. In a statement to The Chronicle, Fitbit spokesperson Andrea Holing noted that the incidents of over-heated batteries and burns were reported in just 0.01% of Ionic smart watches sold. Original Fitbit Ionic screen replacement part. The safety commission said there were at least 115 reports of the watch overheating in the United States.
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